Refund Policy

REFUND POLICY

Last Updated: June 2026

Overview

QLT Nexus is a vehicle transportation broker that arranges transportation services through independent licensed and insured motor carriers.

This Refund Policy explains when deposits and transportation charges may be refundable.

By booking transportation services, paying a deposit, or authorizing QLT Nexus to arrange transportation on your behalf, you agree to this Refund Policy.

Before Carrier Assignment

Customers may cancel their shipment and receive a full refund of any deposit paid if:

No carrier has been assigned to the shipment; and

Transportation arrangements have not been finalized.

Cancellation requests must be submitted in writing.

After Carrier Assignment and Dispatch

Once a carrier has been assigned and dispatch instructions have been transmitted to the carrier, the brokerage deposit becomes non-refundable.

At this stage, QLT Nexus has completed brokerage and dispatch services, including:

Carrier sourcing and verification;

Rate negotiation;

Scheduling and coordination;

Dispatch and transportation arrangements.

Because these services have been performed, the brokerage deposit is considered earned.

If a customer cancels after dispatch, additional cancellation charges, including Truck Order Not Used (TONU) fees or carrier cancellation fees, may apply.

After Vehicle Pickup

Once the vehicle has been picked up by the assigned carrier, transportation services are actively being performed.

At this stage, the customer becomes responsible for the full transportation charges associated with the shipment.

Cancellation after pickup does not relieve the customer of payment obligations for transportation services that have been arranged and performed.

After Successful Delivery

Transportation services are considered completed when the vehicle has been delivered to the agreed destination and accepted by the customer or the customer's authorized representative.

Upon successful delivery:

Transportation services are fully performed;

Transportation charges are fully earned;

Transportation charges become non-refundable except where otherwise required by law.

Vehicle Damage Claims

Any transportation-related damage must be documented at delivery and noted on the Bill of Lading.

Damage claims are handled through the responsible motor carrier and its insurance provider.

The existence of a damage claim does not automatically relieve the customer of their obligation to pay transportation charges for services that have been completed.

If We Cannot Arrange Transportation

If QLT Nexus is unable to secure transportation for the shipment, any deposit paid by the customer will be refunded in full.

Duplicate or Unauthorized Charges

Duplicate charges or verified unauthorized transactions will be refunded promptly after review and verification.

Refund Processing

Approved refunds are typically processed within five (5) to ten (10) business days.

Actual processing times may vary depending on the customer's financial institution or payment provider.

For refund requests or questions regarding this policy, please contact:

QLT Nexus

Email: sales@qltnexus.com

Phone: 929 744 7227

Website: qltnexus.com