Services
QLT MEDIA DBA QLT Nexus
Licensed Auto Transport Broker
MC # 1816998
DOT # 4568751
2026 QLT Nexus. All Rights Reserved.QLT Nexus is a licensed transportation broker. We arrange transportation services through licensed and insured motor carriers. 929 SHIPCAR.com is a marketing brand of QLT Media DBA QLT Nexus , a licensed auto transport broker. All transportation services are arranged through QLT Nexus
Legal
Terms of Service
Version 7 • Effective Date: June 22, 2026
1. Introduction
These Terms of Service ("Terms") govern the transportation brokerage services provided by QLT Nexus LLC ("QLT Nexus," "Company," "we," "our," or "us"). By requesting a quote, submitting shipment information, providing payment information, booking transportation services, approving pricing, authorizing transportation arrangements, or otherwise using services provided by QLT Nexus, Customer agrees to be bound by these Terms. If Customer does not agree to these Terms, Customer shall not use QLT Nexus services. These Terms constitute a legally binding agreement between Customer and QLT Nexus.
2. Definitions
"Authorized Representative" means any individual authorized by Customer to act on Customer's behalf, including a spouse, family member, friend, employee, dealership representative, relocation coordinator, agent, or other designated representative. "Bill of Lading" or "BOL" means the inspection report, shipping document, receipt, condition report, delivery receipt, or similar transportation document issued by the Carrier documenting vehicle condition, pickup, delivery, and transportation details. "Broker Fee" means the fee charged by QLT Nexus for transportation brokerage services, including carrier sourcing, screening, dispatch coordination, administrative services, and transportation arrangement services. The Broker Fee is separate from any carrier transportation charges, TONU fees, or other Carrier-assessed charges. Unless otherwise stated in writing, the Broker Fee is $249.00. "Carrier" means a motor carrier, transportation provider, driver, trucking company, or other third-party transportation provider that physically transports a Vehicle. "Carrier Assignment" means the point at which a Carrier has accepted the Shipment and QLT Nexus has transmitted an Order Confirmation to Customer notifying them that a Carrier has been assigned. Carrier Assignment is complete upon transmission of the Order Confirmation, regardless of whether Customer reads, receives, or acknowledges it. "Customer" means the individual, business entity, organization, dealership, company, or other person requesting, booking, authorizing, or using transportation brokerage services provided by QLT Nexus. "Force Majeure Event" means any event beyond QLT Nexus's reasonable control, including hurricanes, floods, fires, severe weather, acts of God, government actions, regulatory directives, road closures, labor disputes, cyberattacks, telecommunications failures, pandemics, civil unrest, and carrier operational interruptions. "Order" means a request submitted by Customer for transportation brokerage services. "Order Confirmation" means any written communication from QLT Nexus confirming pricing, booking information, shipment information, or Carrier Assignment, including electronic communications by email or SMS. "Personal Property" means any item not permanently installed by the vehicle manufacturer that is placed inside, attached to, or transported with the Vehicle. "Shipment" means the transportation services arranged for a Vehicle and all related transportation activities. "TONU" or "Truck Ordered Not Used" means a charge assessed by a Carrier when transportation cannot be completed due to Customer action, inaction, inaccurate information, vehicle condition, cancellation, or unavailability. TONU fees are set by the Carrier, not QLT Nexus. "Vehicle" means any automobile, SUV, pickup truck, van, motorcycle, commercial vehicle, collector vehicle, exotic vehicle, recreational vehicle, fleet vehicle, or other approved motor vehicle submitted for transportation.
3. Nature of Services and Broker Status
QLT Nexus is a licensed transportation broker. QLT Nexus arranges transportation services between Customers and independent third-party motor carriers. QLT Nexus is not a motor carrier, does not own transportation equipment, does not transport, take possession of, store, load, or unload vehicles, and does not employ drivers performing transportation services. Transportation services are performed exclusively by independent third-party Carriers. Customer acknowledges that QLT Nexus acts solely as an intermediary and does not assume the duties, obligations, or liabilities of a motor carrier. QLT Nexus does not supervise, direct, or control any Carrier driver's conduct, performance, or route selection; does not select, hire, fire, or dispatch any Carrier's personnel; does not direct the routes, methods, or manner of transportation used by any Carrier; does not specify or control the equipment used by any Carrier; and does not operate, drive, or transport any Vehicle. All transportation-related decisions are made exclusively by the Carrier as an independent motor carrier. Nothing in these Terms creates an employer-employee, principal-agent, or joint venture relationship between QLT Nexus and any Carrier or Carrier driver.
4. Eligible Shipments
QLT Nexus may arrange transportation for passenger vehicles, pickup trucks, SUVs, vans, motorcycles, commercial vehicles, collector vehicles, exotic vehicles, and fleet vehicles. QLT Nexus reserves the right to accept or reject any shipment request in its sole discretion. Vehicle acceptance may depend upon route requirements, equipment availability, Carrier requirements, safety considerations, legal restrictions, or other operational factors.
5. Prohibited Shipments
Customer shall not use QLT Nexus services to transport hazardous materials, explosives, firearms, ammunition, illegal substances, controlled substances not lawfully possessed, currency in excess of $100.00, negotiable instruments, jewelry, precious metals, valuable collectibles, household goods, furniture, commercial freight, live animals, perishable goods, or any item prohibited by applicable law. Unless expressly approved in writing by both QLT Nexus and the Carrier, no Personal Property may be transported within the Vehicle. QLT Nexus reserves the right to refuse, cancel, delay, or terminate any Shipment involving prohibited items. Customer shall be solely responsible for all losses, damages, penalties, claims, fines, costs, and liabilities arising from prohibited items placed within a Vehicle.
6. Quotes, Pricing, and Customer Approval
All quotes provided by QLT Nexus are estimates based upon information available at the time the quote is prepared, including vehicle information, condition, pickup and delivery location, market conditions, fuel costs, carrier availability, seasonal demand, and transportation requirements. Quotes do not constitute a binding offer. Customer acknowledges that transportation pricing may change before Carrier Assignment. If pricing changes prior to Carrier Assignment, QLT Nexus shall provide Customer with updated pricing for approval. Customer may accept or decline revised pricing before Carrier Assignment without penalty, Broker Fee obligation, cancellation fee, or TONU fee. QLT Nexus shall not dispatch a Carrier, finalize transportation arrangements, or charge the Broker Fee unless Customer has approved final pricing and shipment details. Once Customer approves final pricing and Carrier Assignment occurs, the Broker Fee becomes earned and non-refundable.
7. Pricing Adjustments
Pricing adjustments may be required if information provided by Customer is inaccurate, incomplete, omitted, misleading, or changes after booking, including inaccurate vehicle descriptions, undisclosed modifications, oversized tires, lift or lowering kits, inaccurate dimensions or weight, inoperable vehicles represented as operable, route or location changes, date changes, transportation method changes, or additional services requested after booking. Customer shall be responsible for all reasonable costs and additional charges resulting from inaccurate or incomplete information. If Customer declines revised pricing after Carrier Assignment, the Broker Fee shall remain earned and non-refundable, and Customer may remain responsible for applicable Carrier fees, TONU fees, cancellation fees, storage fees, or other charges incurred.
8. Booking, Payment Authorization, and Broker Fee
Customer may be required to provide a payment method during booking. By providing payment information, Customer authorizes QLT Nexus and its authorized payment processors to securely store payment information for authorized transportation-related charges. Submission of payment information does not necessarily result in an immediate charge. The Broker Fee becomes due upon Carrier Assignment; unless otherwise agreed in writing, it is $249.00. Customer authorizes QLT Nexus to charge the Broker Fee upon Carrier Assignment without requiring additional authorization. The remaining transportation balance may be payable directly to the Carrier or another approved payment method. Stored Credential Authorization: By providing payment information, Customer expressly authorizes QLT Nexus and its payment processors to securely store payment credentials as a stored credential under applicable card network rules; to initiate a merchant-initiated transaction for the Broker Fee upon Carrier Assignment without additional real-time authorization; to initiate additional merchant-initiated transactions for TONU, cancellation, dry-run, storage, redelivery, and waiting-time charges as they are incurred; and to retain payment credentials on file for the duration of the Shipment and any post-delivery claim period. Customer acknowledges this authorization is a material condition of QLT Nexus's agreement to arrange transportation. QLT Nexus's electronic records, including booking timestamps and Order Confirmation delivery records, are admissible to establish the validity of any charge. Documentation of Carrier Assignment constitutes evidence of service completion for payment dispute purposes. Communications Consent: By providing a telephone number, Customer expressly consents to receive automated and non-automated calls, prerecorded messages, and texts from QLT Nexus regarding bookings, Shipment status, dispatch, customer service, fraud verification, and billing. Message and data rates may apply; message frequency may vary. Reply STOP to opt out, HELP for assistance. Consent is not a condition of purchase. Privacy Policy: QLT Nexus's collection, use, and disclosure of Customer personal information is governed by QLT Nexus's Privacy Policy, incorporated into these Terms by reference. Broker Fee — Nature of Services: The Broker Fee is charged for QLT Nexus's brokerage services only: carrier sourcing, carrier screening, carrier coordination, carrier assignment, and dispatch coordination. These services are fully performed and the Broker Fee is fully earned and non-refundable upon Carrier Assignment. The Broker Fee is not a payment for physical pickup, transportation, or delivery, which are performed by the Carrier and charged separately. A Customer cancellation, Carrier delay, or transportation failure does not entitle Customer to a refund of the Broker Fee or constitute a valid basis for a "services not rendered" chargeback.
9. Chargebacks and Payment Disputes
Before initiating any chargeback, payment reversal, or dispute, Customer agrees to first contact QLT Nexus in writing at ship@qltnexus.com and allow seven (7) business days to investigate and respond. QLT Nexus will provide documentation supporting any charge within that period. The filing of a chargeback shall not cancel Customer's contractual obligations; if a chargeback is initiated for a valid charge and QLT Nexus prevails, Customer remains responsible for the disputed amount and reasonable collection costs. Nothing here limits Customer's rights to dispute unauthorized or fraudulent charges. Before filing a chargeback, regulatory complaint, or public allegation, Customer agrees to first contact QLT Nexus and provide a reasonable opportunity to investigate. QLT Nexus will acknowledge a written dispute within two (2) business days and respond substantively within seven (7).
9A. Collection Costs and Attorney Fees
If QLT Nexus must take collection action to recover amounts legitimately owed under these Terms, Customer is responsible for reasonable collection costs, including attorney fees, collection agency fees, chargeback and payment network dispute fees for charges later determined valid, court filing costs, and other reasonable out-of-pocket collection costs. This provision applies solely to collection of amounts legitimately owed and is not a general prevailing-party attorney fee clause.
10. Cancellation Policy
Customer may cancel a Shipment before Carrier Assignment without penalty or Broker Fee obligation. Once Carrier Assignment occurs, the Broker Fee is earned and non-refundable. If Customer cancels after Carrier Assignment, Customer remains responsible for the Broker Fee, applicable TONU fees, Carrier cancellation fees, dry-run fees, storage fees, redelivery fees, and other reasonable charges resulting from the cancellation, delay, inaccurate information, or failure to make the Vehicle available. QLT Nexus may, in its sole discretion, waive or reduce fees as a customer accommodation; such waivers do not create a continuing obligation or modify these Terms.
11. TONU, Dry-Run, Storage, Redelivery, and Carrier Charges
Carriers incur costs when transportation is scheduled and equipment dispatched. The Broker Fee is separate from and in addition to any TONU fees or other Carrier charges, which vary by Carrier, route, and circumstance. Customer is responsible for all TONU, dry-run, cancellation, storage, redelivery, waiting-time, detention, and other reasonable Carrier charges arising from Customer cancellation after Carrier Assignment, vehicle unavailability, Customer failure to appear, inaccessible pickup or delivery locations, inaccurate shipment information, undisclosed vehicle conditions, inability to release or accept the Vehicle, or other circumstances attributable to Customer. QLT Nexus may collect such fees on the Carrier's behalf; Customer remains responsible regardless of who collects them.
11A. Storage Fees, Refused Delivery, and Vehicle Relocation
If Customer or an Authorized Representative refuses delivery, is unavailable to accept delivery, fails to provide required keys or access items, or is otherwise unable to take possession at the time of delivery, QLT Nexus is authorized, without further notice, to direct the Carrier to retain the Vehicle, relocate it to a storage facility or secure location, or take other reasonable action to secure it pending Customer contact. All costs from a refused delivery or access failure, including daily storage, towing, gate, impound, and lien fees, begin accruing immediately and are Customer's sole financial responsibility; QLT Nexus may charge these to the payment method on file, and the Vehicle will not be released until charges are paid in full. A refusal based on claimed damage does not relieve Customer of storage or retrieval costs; damage claims must be pursued separately under the claims procedures. A Vehicle is deemed abandoned if Customer fails to retrieve it or respond to QLT Nexus's written communications within thirty (30) calendar days of a delivery attempt or refusal. Upon abandonment, QLT Nexus may authorize the Carrier or storage facility to pursue applicable lien and disposal procedures under Florida law, notify state motor vehicle authorities, and terminate its involvement with the Shipment. Customer remains responsible for all storage, lien, legal, and disposition costs accruing on an abandoned Vehicle; QLT Nexus is not liable for damage, loss, theft, or diminished value during any storage or abandonment period.
12. Vehicle Description, Condition, and Customer Disclosures
Customer is solely responsible for providing complete, accurate, and current Vehicle information, including year, make, model, and trim; operable or inoperable condition; modifications or aftermarket equipment; oversized tires, lift kits, or lowering kits; racks, toolboxes, spoilers, body kits, and other accessories; mechanical, electrical, steering, braking, suspension, battery, or transmission issues; electric or hybrid status; and any condition affecting loading, unloading, or delivery. Customer warrants that all information provided is accurate and complete, and is responsible for any costs, delays, repricing, cancellations, or Carrier charges arising from inaccurate, incomplete, or omitted information. Customer represents and warrants that they are the registered owner of the Vehicle or have lawful authority to authorize its transportation, have the legal right to contract for transportation, and that the Vehicle is not, to Customer's knowledge, subject to any repossession, civil hold, or court order restricting transport. Customer shall indemnify and hold harmless QLT Nexus from claims arising out of disputes over ownership or title, repossession or seizure, lack of authority to transport, or fraud or misrepresentation regarding ownership. Customer shall ensure the Carrier has access to all keys, wheel-lock keys, charging adapters, access devices, and security codes needed to move and load the Vehicle at pickup, and is responsible for costs and delays resulting from failure to provide these items. Customer shall disclose at booking any salvage, rebuilt, junk, flood, or lemon-law title status; auction or salvage-yard origin; prior structural or airbag damage; or missing or non-functional parts affecting transport. Carriers may decline to transport salvage-title or non-standard vehicles, and QLT Nexus is not responsible for such refusals or for insurer denials based on title status or pre-existing damage.
13. Operable and Inoperable Vehicles
Unless otherwise disclosed and accepted in writing, all Vehicles are presumed operable, meaning capable of starting, steering, braking, shifting into gear, rolling freely, and being safely loaded and unloaded under its own power. Vehicles failing these requirements may be classified as inoperable, and the Carrier may refuse pickup, delay transportation, require specialized equipment, or assess additional charges, for which Customer remains responsible. If the Vehicle is electric or hybrid, Customer must disclose this at booking and ensure it has sufficient charge, at minimum 25%, at pickup to permit loading, unloading, and repositioning, along with any required charging adapters or cables; insufficient charge may result in inoperable classification and related charges. Customer must also present the Vehicle reasonably clean for inspection, with no more than a quarter tank of fuel, with alarm systems and anti-theft devices disabled or disabling instructions provided, with toll transponders removed or disabled, with convertible tops and removable panels properly secured, and with loose or damaged components secured or disclosed. Customer is responsible for delays, additional charges, or damage resulting from failure to meet these preparation requirements, and neither QLT Nexus nor the Carrier is responsible for damage that could not reasonably be identified due to the Vehicle's condition at pickup or delivery.
14. Personal Property Restrictions
Unless expressly approved in writing by both QLT Nexus and the assigned Carrier, no Personal Property may be transported inside the Vehicle. Any approved Personal Property is transported solely at Customer's risk, and Customer must comply with all Carrier-imposed restrictions on weight, placement, and packaging. Neither QLT Nexus nor the Carrier is responsible for loss, theft, damage, or delay of Personal Property. Unauthorized Personal Property may result in additional charges, delays, refusal of service, or cancellation.
15. Fraud Prevention and Identity Verification
QLT Nexus reserves the right to investigate, verify, delay, suspend, cancel, or refuse any Shipment for fraud prevention, compliance, security, legal, or risk-management purposes, and may request government-issued identification, vehicle registration or title, proof of ownership or authorization, business documentation, payment verification, or other documentation reasonably necessary to verify identity or authority. Customer agrees to cooperate with such requests; failure to provide requested documentation may result in delay, suspension, cancellation, or refusal of service, and if Carrier Assignment has already occurred, the Broker Fee remains earned and non-refundable.
16. Carrier Verification and Screening
Prior to Carrier Assignment, QLT Nexus performs carrier screening that includes FMCSA operating authority verification, cargo and liability insurance verification, SAFER database safety review, carrier identity verification against FMCSA records, double-brokering screening, and additional fraud screening as warranted. All screening is performed on a point-in-time basis using information available at the time of review; FMCSA records and insurance certificates may not reflect real-time changes in carrier status. Screening represents QLT Nexus's reasonable efforts to evaluate available information and does not guarantee future carrier performance, insurance coverage, regulatory compliance, or financial solvency. QLT Nexus may modify or supplement screening procedures without notice, and deviation from standard procedures in any individual transaction does not constitute a breach of these Terms.
17. Carrier Verification Disclaimer
Customer acknowledges that carrier screening represents commercially reasonable efforts and does not constitute a guarantee of future carrier performance, insurance coverage, regulatory compliance, safety conduct, or financial condition. QLT Nexus is not liable for acts, omissions, negligence, misconduct, insolvency, fraud, theft, or accidents committed by independent Carriers. QLT Nexus is aware the industry has experienced unauthorized re-brokering ("double-brokering") and performs screening designed to reduce this risk, but screening cannot detect or prevent all instances of carrier fraud. Customer remains the final verification checkpoint before the Vehicle is released: Customer or an Authorized Representative must perform the pickup verification steps described in Section 21 before releasing the Vehicle, and shall not release it or provide keys to anyone whose identity cannot be verified against the Order Confirmation. QLT Nexus is not liable for loss, damage, or theft resulting from Customer's failure to perform required verification, which constitutes negligence contributing to any resulting loss.
18. Customer Insurance Responsibilities
QLT Nexus does not provide insurance coverage for Vehicles. Customer is strongly encouraged to maintain active physical damage, collision, and comprehensive coverage throughout transportation, and to confirm with their insurer that coverage applies during vehicle transport. Customer is solely responsible for verifying the adequacy, terms, exclusions, and deductibles of any insurance coverage. QLT Nexus makes no representation regarding the adequacy or collectability of any policy maintained by Customer or Carrier, and failure to maintain coverage does not create liability on the part of QLT Nexus.
19. Pickup and Delivery Access Restrictions
Transportation equipment may be subject to access limitations, road and weight restrictions, and local ordinances; QLT Nexus and the Carrier will make reasonable efforts to arrange pickup and delivery as close as reasonably possible to the requested locations, though exact door-to-door service may not always be available, and the Carrier may require an alternate location if access is unsafe, illegal, or impractical. All pickup and delivery dates and windows are good-faith estimates only, not guaranteed, and may be affected by weather, road conditions, federal hours-of-service rules, equipment issues, and seasonal carrier availability; Customer should not make time-dependent commitments contingent on a specific pickup or delivery date, and QLT Nexus is not liable for costs such as hotel, rental, or lease expenses resulting from delays. Force Majeure events including hurricanes, storms, floods, and government or regulatory actions may also cause delays without constituting a breach. Following Carrier Assignment, Customer must ensure that Customer or an Authorized Representative is available and reachable during the scheduled pickup and delivery windows; unavailability may result in TONU, waiting-time, detention, storage, or redelivery charges. Customer must promptly notify QLT Nexus of any inability to be available so the parties can arrange an alternative, and refusal or failure to accept delivery after reasonable notice may result in the Vehicle being placed in storage at Customer's sole risk and expense.
20. Customer Agent and Authorized Representative
Customer may designate an Authorized Representative to act on Customer's behalf during transportation activities; any actions, approvals, or signatures made by that representative are deemed made by Customer and are fully binding. QLT Nexus and the Carrier may rely on the instructions of any person reasonably appearing to be authorized by Customer. Customer is responsible for ensuring that any representative handling pickup or delivery is informed of the inspection, verification, and Bill of Lading requirements in these Terms. Customer shall promptly notify QLT Nexus in writing of any change in pickup or delivery address, contact information, vehicle condition, or availability, and of any refusal of delivery within 24 hours. QLT Nexus serves as the primary coordination point for the Shipment; Customer may communicate directly with the Carrier on routine logistics, but must promptly notify QLT Nexus of delays, delivery problems, damage or theft concerns, fraud concerns, requests for additional payment, or other material issues, and should not rely solely on representations made by a Carrier or driver regarding claims, liability, or schedule changes without first consulting QLT Nexus.
21. Customer Pickup Verification Responsibilities
Vehicle theft and carrier fraud, including double-brokering, are real risks in the auto transport industry, and the steps in this section are Customer's primary protection against unauthorized carrier pickup. Before releasing the Vehicle, handing over keys, or signing the pickup Bill of Lading, Customer or an Authorized Representative must verify that the Carrier name and DOT number provided by the driver match the Order Confirmation; photograph the truck door showing the company name and DOT number, the DOT number at close range, the trailer, and the license plate; photograph the Vehicle from all sides immediately before release to document its pre-transport condition; and obtain and review the pickup Bill of Lading before signing. If any Carrier information at pickup does not match the Order Confirmation, Customer must not release the Vehicle or keys, must immediately contact QLT Nexus at (786) 437-7697 or ship@qltnexus.com, and must wait for confirmation before proceeding. Customer shall never leave the Vehicle unattended with keys inside in anticipation of a carrier arrival, and shall not provide keys or access devices to anyone who has not been verified against the Order Confirmation. Customer's failure to perform these verification steps constitutes negligence contributing to any resulting loss, theft, damage, or fraud, and QLT Nexus is not liable for losses arising from a failure to verify.
22. Vehicle Inspection and Bill of Lading Procedures
The delivery Bill of Lading is one of the most important documents in the transaction; Carriers and cargo insurers routinely rely on it as primary evidence when evaluating damage claims. Customer or an Authorized Representative must inspect the Vehicle before signing the delivery Bill of Lading, ideally in daylight or adequate lighting, and is encouraged to photograph the Vehicle from all sides and corners before signing. All visible, discoverable damage must be noted on the delivery Bill of Lading with specificity before signing; a signature with no damage notations creates a rebuttable presumption that no new damage occurred during transportation, and Customer expressly waives any claim for visible damage not noted at the time of signature. No verbal statement by Carrier personnel, including any suggestion to sign and contact the broker later, excuses Customer's obligation to inspect and document damage before signing. QLT Nexus does not adjust, evaluate, or pay cargo damage claims; claim decisions are made exclusively by the Carrier and its cargo insurer. If Customer refuses to sign, Customer must note the basis for refusal in writing, photograph the Vehicle's condition, and notify QLT Nexus within 24 hours; refusal does not relieve Customer of the obligation to accept or retrieve the Vehicle or suspend applicable fees.
23. Claims: Procedures, Deadlines, and Customer Obligations
Visible damage not documented on the delivery Bill of Lading at the time of signature is waived; Customer is encouraged to also notify QLT Nexus within five (5) calendar days of delivery. Concealed damage not reasonably discoverable at delivery must be reported in writing within the earlier of seven (7) calendar days after discovery or thirty (30) calendar days after delivery, and claims reported after the thirty-day outer limit are waived. Any claim for theft or total loss must be reported within twenty-four (24) hours of discovery, with a police report number provided within seventy-two (72) hours. Written claim notices must include Customer's name and booking number, Vehicle details, description and photographs of the damage, a copy of the delivery Bill of Lading, and the delivery date; incomplete notices do not toll the deadline, and failure to report within the applicable deadline waives the claim. These deadlines apply to claims against QLT Nexus only; claims against the Carrier are governed by the Carmack Amendment and applicable carrier tariff provisions, as QLT Nexus is not a motor carrier. QLT Nexus is a broker, not a claims administrator or adjuster; as a customer accommodation it may provide Carrier contact and insurance information and general non-binding guidance, but does not adjust, negotiate, or pay cargo claims. Customer must cooperate fully with the Carrier's insurer, preserve the Vehicle's post-incident condition for inspection, and not authorize repairs before the insurer has had a reasonable opportunity to inspect. Fraudulent or materially exaggerated claims constitute a material breach of these Terms, and Customer has a duty to mitigate losses, including accepting delivery and noting damage on the Bill of Lading rather than refusing delivery except where the Vehicle is a total loss or acceptance is unsafe.
24. Force Majeure
QLT Nexus is not liable for any failure or delay in performance to the extent caused by a Force Majeure Event, including hurricanes and severe weather, floods, fires, acts of God, government actions or regulatory directives, road or bridge closures, labor strikes, cyberattacks or telecommunications failures, pandemics or public health emergencies, civil unrest, and carrier operational interruptions caused by such events. QLT Nexus will use commercially reasonable efforts to notify Customer of a Force Majeure Event affecting a Shipment as soon as practicable, though failure to provide timely notice does not affect QLT Nexus's right to claim relief. During a Force Majeure Event, Customer remains responsible for charges that accrued before the event, including any earned Broker Fee; relief applies solely to QLT Nexus's performance obligations, not to Customer's payment obligations for services already rendered.
25. Limitation of Liability
To the maximum extent permitted by law, QLT Nexus is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including lost profits, lost use, or increased costs of substitute transportation, regardless of foreseeability. QLT Nexus's total aggregate liability for any claims arising under these Terms or any Shipment shall not exceed the total Broker Fee actually retained by QLT Nexus for the applicable Shipment. These limitations apply regardless of legal theory, including contract, tort, or negligence, and apply to all claims in the aggregate. This limitation does not apply to claims brought directly against the Carrier, which Customer should pursue directly against the Carrier and its insurer. Customer acknowledges that QLT Nexus has set its Broker Fee in reliance on these limitations, which reflect the allocation of risk between the parties.
27. Electronic Signatures, Communications, and Online Acceptance
These Terms are entered into electronically. By clicking "I Agree," "Book Now," "Get a Quote," "Submit," or by providing payment information during booking, Customer acknowledges having read and agreed to these Terms, having the legal capacity to enter this agreement, and that electronic acceptance is legally equivalent to a handwritten signature under the federal E-SIGN Act and the Florida Electronic Signature Act. QLT Nexus maintains electronic records in the ordinary course of business, including IP address and timestamp of acceptance, device information, electronic checkbox confirmations, Order Confirmation transmission logs, email and SMS delivery records, and payment authorization records. Customer agrees these are business records admissible under the Federal Rules of Evidence and waives any hearsay objection to them, and agrees that QLT Nexus's transmission and delivery logs constitute prima facie evidence of Carrier Assignment, Terms acceptance, and charge authorization. QLT Nexus retains these records for a minimum of three (3) years from Shipment completion, or until final resolution if a claim, dispute, or legal proceeding is pending.
28. Entire Agreement
These Terms, together with the Privacy Policy incorporated by reference and any written Order Confirmation, constitute the entire agreement between Customer and QLT Nexus and supersede all prior negotiations, representations, or communications relating to the subject matter, whether oral or written. No modification or waiver is binding unless made in writing and signed by an authorized officer of QLT Nexus; no employee, agent, dispatcher, or driver has authority to modify these Terms verbally. Customer acknowledges not having relied on any statement, advertisement, website content, or verbal communication not expressly set forth in these Terms or a written Order Confirmation, and expressly waives any claim based on reliance on such a statement.
29. No Waiver
No failure or delay by QLT Nexus in exercising any right under these Terms operates as a waiver of that right, and no waiver of any breach is deemed a waiver of any subsequent breach. Any waiver by QLT Nexus must be in writing and signed by an authorized officer to be effective.
30. Severability
If any provision of these Terms is held invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions shall continue in full force and effect. The invalidity of a provision in one jurisdiction does not affect its validity in another.
31. Governing Law, Venue, and Class Action Waiver
These Terms and any dispute arising under them are governed by the laws of the State of Florida, without regard to conflict of law principles. Any legal action must be brought exclusively in the state or federal courts of competent jurisdiction located in Pinellas County, Florida, and both parties consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum. Customer waives any right to bring or participate in a class action, collective action, mass action, or representative proceeding against QLT Nexus, and all claims must be brought and resolved on an individual basis only; this does not prevent Customer from bringing an individual claim in the specified venue. To the fullest extent permitted by law, both parties waive the right to a jury trial in any proceeding arising under these Terms. The class action waiver is an independent, severable provision; if a court finds it unenforceable, that finding applies only to the waiver and does not affect any other provision.
1. Introduction
These Terms of Service ("Terms") govern the transportation brokerage services provided by QLT Nexus LLC ("QLT Nexus," "Company," "we," "our," or "us"). By requesting a quote, submitting shipment information, providing payment information, booking transportation services, approving pricing, authorizing transportation arrangements, or otherwise using services provided by QLT Nexus, Customer agrees to be bound by these Terms. If Customer does not agree to these Terms, Customer shall not use QLT Nexus services. These Terms constitute a legally binding agreement between Customer and QLT Nexus.
2. Definitions
"Authorized Representative" means any individual authorized by Customer to act on Customer's behalf, including a spouse, family member, friend, employee, dealership representative, relocation coordinator, agent, or other designated representative. "Bill of Lading" or "BOL" means the inspection report, shipping document, receipt, condition report, delivery receipt, or similar transportation document issued by the Carrier documenting vehicle condition, pickup, delivery, and transportation details. "Broker Fee" means the fee charged by QLT Nexus for transportation brokerage services, including carrier sourcing, screening, dispatch coordination, administrative services, and transportation arrangement services. The Broker Fee is separate from any carrier transportation charges, TONU fees, or other Carrier-assessed charges. Unless otherwise stated in writing, the Broker Fee is $249.00. "Carrier" means a motor carrier, transportation provider, driver, trucking company, or other third-party transportation provider that physically transports a Vehicle. "Carrier Assignment" means the point at which a Carrier has accepted the Shipment and QLT Nexus has transmitted an Order Confirmation to Customer notifying them that a Carrier has been assigned. Carrier Assignment is complete upon transmission of the Order Confirmation, regardless of whether Customer reads, receives, or acknowledges it. "Customer" means the individual, business entity, organization, dealership, company, or other person requesting, booking, authorizing, or using transportation brokerage services provided by QLT Nexus. "Force Majeure Event" means any event beyond QLT Nexus's reasonable control, including hurricanes, floods, fires, severe weather, acts of God, government actions, regulatory directives, road closures, labor disputes, cyberattacks, telecommunications failures, pandemics, civil unrest, and carrier operational interruptions. "Order" means a request submitted by Customer for transportation brokerage services. "Order Confirmation" means any written communication from QLT Nexus confirming pricing, booking information, shipment information, or Carrier Assignment, including electronic communications by email or SMS. "Personal Property" means any item not permanently installed by the vehicle manufacturer that is placed inside, attached to, or transported with the Vehicle. "Shipment" means the transportation services arranged for a Vehicle and all related transportation activities. "TONU" or "Truck Ordered Not Used" means a charge assessed by a Carrier when transportation cannot be completed due to Customer action, inaction, inaccurate information, vehicle condition, cancellation, or unavailability. TONU fees are set by the Carrier, not QLT Nexus. "Vehicle" means any automobile, SUV, pickup truck, van, motorcycle, commercial vehicle, collector vehicle, exotic vehicle, recreational vehicle, fleet vehicle, or other approved motor vehicle submitted for transportation.
3. Nature of Services and Broker Status
QLT Nexus is a licensed transportation broker. QLT Nexus arranges transportation services between Customers and independent third-party motor carriers. QLT Nexus is not a motor carrier, does not own transportation equipment, does not transport, take possession of, store, load, or unload vehicles, and does not employ drivers performing transportation services. Transportation services are performed exclusively by independent third-party Carriers. Customer acknowledges that QLT Nexus acts solely as an intermediary and does not assume the duties, obligations, or liabilities of a motor carrier. QLT Nexus does not supervise, direct, or control any Carrier driver's conduct, performance, or route selection; does not select, hire, fire, or dispatch any Carrier's personnel; does not direct the routes, methods, or manner of transportation used by any Carrier; does not specify or control the equipment used by any Carrier; and does not operate, drive, or transport any Vehicle. All transportation-related decisions are made exclusively by the Carrier as an independent motor carrier. Nothing in these Terms creates an employer-employee, principal-agent, or joint venture relationship between QLT Nexus and any Carrier or Carrier driver.
4. Eligible Shipments
QLT Nexus may arrange transportation for passenger vehicles, pickup trucks, SUVs, vans, motorcycles, commercial vehicles, collector vehicles, exotic vehicles, and fleet vehicles. QLT Nexus reserves the right to accept or reject any shipment request in its sole discretion. Vehicle acceptance may depend upon route requirements, equipment availability, Carrier requirements, safety considerations, legal restrictions, or other operational factors.
5. Prohibited Shipments
Customer shall not use QLT Nexus services to transport hazardous materials, explosives, firearms, ammunition, illegal substances, controlled substances not lawfully possessed, currency in excess of $100.00, negotiable instruments, jewelry, precious metals, valuable collectibles, household goods, furniture, commercial freight, live animals, perishable goods, or any item prohibited by applicable law. Unless expressly approved in writing by both QLT Nexus and the Carrier, no Personal Property may be transported within the Vehicle. QLT Nexus reserves the right to refuse, cancel, delay, or terminate any Shipment involving prohibited items. Customer shall be solely responsible for all losses, damages, penalties, claims, fines, costs, and liabilities arising from prohibited items placed within a Vehicle.
6. Quotes, Pricing, and Customer Approval
All quotes provided by QLT Nexus are estimates based upon information available at the time the quote is prepared, including vehicle information, condition, pickup and delivery location, market conditions, fuel costs, carrier availability, seasonal demand, and transportation requirements. Quotes do not constitute a binding offer. Customer acknowledges that transportation pricing may change before Carrier Assignment. If pricing changes prior to Carrier Assignment, QLT Nexus shall provide Customer with updated pricing for approval. Customer may accept or decline revised pricing before Carrier Assignment without penalty, Broker Fee obligation, cancellation fee, or TONU fee. QLT Nexus shall not dispatch a Carrier, finalize transportation arrangements, or charge the Broker Fee unless Customer has approved final pricing and shipment details. Once Customer approves final pricing and Carrier Assignment occurs, the Broker Fee becomes earned and non-refundable.
7. Pricing Adjustments
Pricing adjustments may be required if information provided by Customer is inaccurate, incomplete, omitted, misleading, or changes after booking, including inaccurate vehicle descriptions, undisclosed modifications, oversized tires, lift or lowering kits, inaccurate dimensions or weight, inoperable vehicles represented as operable, route or location changes, date changes, transportation method changes, or additional services requested after booking. Customer shall be responsible for all reasonable costs and additional charges resulting from inaccurate or incomplete information. If Customer declines revised pricing after Carrier Assignment, the Broker Fee shall remain earned and non-refundable, and Customer may remain responsible for applicable Carrier fees, TONU fees, cancellation fees, storage fees, or other charges incurred.
8. Booking, Payment Authorization, and Broker Fee
Customer may be required to provide a payment method during booking. By providing payment information, Customer authorizes QLT Nexus and its authorized payment processors to securely store payment information for authorized transportation-related charges. Submission of payment information does not necessarily result in an immediate charge. The Broker Fee becomes due upon Carrier Assignment; unless otherwise agreed in writing, it is $249.00. Customer authorizes QLT Nexus to charge the Broker Fee upon Carrier Assignment without requiring additional authorization. The remaining transportation balance may be payable directly to the Carrier or another approved payment method. Stored Credential Authorization: By providing payment information, Customer expressly authorizes QLT Nexus and its payment processors to securely store payment credentials as a stored credential under applicable card network rules; to initiate a merchant-initiated transaction for the Broker Fee upon Carrier Assignment without additional real-time authorization; to initiate additional merchant-initiated transactions for TONU, cancellation, dry-run, storage, redelivery, and waiting-time charges as they are incurred; and to retain payment credentials on file for the duration of the Shipment and any post-delivery claim period. Customer acknowledges this authorization is a material condition of QLT Nexus's agreement to arrange transportation. QLT Nexus's electronic records, including booking timestamps and Order Confirmation delivery records, are admissible to establish the validity of any charge. Documentation of Carrier Assignment constitutes evidence of service completion for payment dispute purposes. Communications Consent: By providing a telephone number, Customer expressly consents to receive automated and non-automated calls, prerecorded messages, and texts from QLT Nexus regarding bookings, Shipment status, dispatch, customer service, fraud verification, and billing. Message and data rates may apply; message frequency may vary. Reply STOP to opt out, HELP for assistance. Consent is not a condition of purchase. Privacy Policy: QLT Nexus's collection, use, and disclosure of Customer personal information is governed by QLT Nexus's Privacy Policy, incorporated into these Terms by reference. Broker Fee — Nature of Services: The Broker Fee is charged for QLT Nexus's brokerage services only: carrier sourcing, carrier screening, carrier coordination, carrier assignment, and dispatch coordination. These services are fully performed and the Broker Fee is fully earned and non-refundable upon Carrier Assignment. The Broker Fee is not a payment for physical pickup, transportation, or delivery, which are performed by the Carrier and charged separately. A Customer cancellation, Carrier delay, or transportation failure does not entitle Customer to a refund of the Broker Fee or constitute a valid basis for a "services not rendered" chargeback.
9. Chargebacks and Payment Disputes
Before initiating any chargeback, payment reversal, or dispute, Customer agrees to first contact QLT Nexus in writing at ship@qltnexus.com and allow seven (7) business days to investigate and respond. QLT Nexus will provide documentation supporting any charge within that period. The filing of a chargeback shall not cancel Customer's contractual obligations; if a chargeback is initiated for a valid charge and QLT Nexus prevails, Customer remains responsible for the disputed amount and reasonable collection costs. Nothing here limits Customer's rights to dispute unauthorized or fraudulent charges. Before filing a chargeback, regulatory complaint, or public allegation, Customer agrees to first contact QLT Nexus and provide a reasonable opportunity to investigate. QLT Nexus will acknowledge a written dispute within two (2) business days and respond substantively within seven (7).
9A. Collection Costs and Attorney Fees
If QLT Nexus must take collection action to recover amounts legitimately owed under these Terms, Customer is responsible for reasonable collection costs, including attorney fees, collection agency fees, chargeback and payment network dispute fees for charges later determined valid, court filing costs, and other reasonable out-of-pocket collection costs. This provision applies solely to collection of amounts legitimately owed and is not a general prevailing-party attorney fee clause.
10. Cancellation Policy
Customer may cancel a Shipment before Carrier Assignment without penalty or Broker Fee obligation. Once Carrier Assignment occurs, the Broker Fee is earned and non-refundable. If Customer cancels after Carrier Assignment, Customer remains responsible for the Broker Fee, applicable TONU fees, Carrier cancellation fees, dry-run fees, storage fees, redelivery fees, and other reasonable charges resulting from the cancellation, delay, inaccurate information, or failure to make the Vehicle available. QLT Nexus may, in its sole discretion, waive or reduce fees as a customer accommodation; such waivers do not create a continuing obligation or modify these Terms.
11. TONU, Dry-Run, Storage, Redelivery, and Carrier Charges
Carriers incur costs when transportation is scheduled and equipment dispatched. The Broker Fee is separate from and in addition to any TONU fees or other Carrier charges, which vary by Carrier, route, and circumstance. Customer is responsible for all TONU, dry-run, cancellation, storage, redelivery, waiting-time, detention, and other reasonable Carrier charges arising from Customer cancellation after Carrier Assignment, vehicle unavailability, Customer failure to appear, inaccessible pickup or delivery locations, inaccurate shipment information, undisclosed vehicle conditions, inability to release or accept the Vehicle, or other circumstances attributable to Customer. QLT Nexus may collect such fees on the Carrier's behalf; Customer remains responsible regardless of who collects them.
11A. Storage Fees, Refused Delivery, and Vehicle Relocation
If Customer or an Authorized Representative refuses delivery, is unavailable to accept delivery, fails to provide required keys or access items, or is otherwise unable to take possession at the time of delivery, QLT Nexus is authorized, without further notice, to direct the Carrier to retain the Vehicle, relocate it to a storage facility or secure location, or take other reasonable action to secure it pending Customer contact. All costs from a refused delivery or access failure, including daily storage, towing, gate, impound, and lien fees, begin accruing immediately and are Customer's sole financial responsibility; QLT Nexus may charge these to the payment method on file, and the Vehicle will not be released until charges are paid in full. A refusal based on claimed damage does not relieve Customer of storage or retrieval costs; damage claims must be pursued separately under the claims procedures. A Vehicle is deemed abandoned if Customer fails to retrieve it or respond to QLT Nexus's written communications within thirty (30) calendar days of a delivery attempt or refusal. Upon abandonment, QLT Nexus may authorize the Carrier or storage facility to pursue applicable lien and disposal procedures under Florida law, notify state motor vehicle authorities, and terminate its involvement with the Shipment. Customer remains responsible for all storage, lien, legal, and disposition costs accruing on an abandoned Vehicle; QLT Nexus is not liable for damage, loss, theft, or diminished value during any storage or abandonment period.
12. Vehicle Description, Condition, and Customer Disclosures
Customer is solely responsible for providing complete, accurate, and current Vehicle information, including year, make, model, and trim; operable or inoperable condition; modifications or aftermarket equipment; oversized tires, lift kits, or lowering kits; racks, toolboxes, spoilers, body kits, and other accessories; mechanical, electrical, steering, braking, suspension, battery, or transmission issues; electric or hybrid status; and any condition affecting loading, unloading, or delivery. Customer warrants that all information provided is accurate and complete, and is responsible for any costs, delays, repricing, cancellations, or Carrier charges arising from inaccurate, incomplete, or omitted information. Customer represents and warrants that they are the registered owner of the Vehicle or have lawful authority to authorize its transportation, have the legal right to contract for transportation, and that the Vehicle is not, to Customer's knowledge, subject to any repossession, civil hold, or court order restricting transport. Customer shall indemnify and hold harmless QLT Nexus from claims arising out of disputes over ownership or title, repossession or seizure, lack of authority to transport, or fraud or misrepresentation regarding ownership. Customer shall ensure the Carrier has access to all keys, wheel-lock keys, charging adapters, access devices, and security codes needed to move and load the Vehicle at pickup, and is responsible for costs and delays resulting from failure to provide these items. Customer shall disclose at booking any salvage, rebuilt, junk, flood, or lemon-law title status; auction or salvage-yard origin; prior structural or airbag damage; or missing or non-functional parts affecting transport. Carriers may decline to transport salvage-title or non-standard vehicles, and QLT Nexus is not responsible for such refusals or for insurer denials based on title status or pre-existing damage.
13. Operable and Inoperable Vehicles
Unless otherwise disclosed and accepted in writing, all Vehicles are presumed operable, meaning capable of starting, steering, braking, shifting into gear, rolling freely, and being safely loaded and unloaded under its own power. Vehicles failing these requirements may be classified as inoperable, and the Carrier may refuse pickup, delay transportation, require specialized equipment, or assess additional charges, for which Customer remains responsible. If the Vehicle is electric or hybrid, Customer must disclose this at booking and ensure it has sufficient charge, at minimum 25%, at pickup to permit loading, unloading, and repositioning, along with any required charging adapters or cables; insufficient charge may result in inoperable classification and related charges. Customer must also present the Vehicle reasonably clean for inspection, with no more than a quarter tank of fuel, with alarm systems and anti-theft devices disabled or disabling instructions provided, with toll transponders removed or disabled, with convertible tops and removable panels properly secured, and with loose or damaged components secured or disclosed. Customer is responsible for delays, additional charges, or damage resulting from failure to meet these preparation requirements, and neither QLT Nexus nor the Carrier is responsible for damage that could not reasonably be identified due to the Vehicle's condition at pickup or delivery.
14. Personal Property Restrictions
Unless expressly approved in writing by both QLT Nexus and the assigned Carrier, no Personal Property may be transported inside the Vehicle. Any approved Personal Property is transported solely at Customer's risk, and Customer must comply with all Carrier-imposed restrictions on weight, placement, and packaging. Neither QLT Nexus nor the Carrier is responsible for loss, theft, damage, or delay of Personal Property. Unauthorized Personal Property may result in additional charges, delays, refusal of service, or cancellation.
15. Fraud Prevention and Identity Verification
QLT Nexus reserves the right to investigate, verify, delay, suspend, cancel, or refuse any Shipment for fraud prevention, compliance, security, legal, or risk-management purposes, and may request government-issued identification, vehicle registration or title, proof of ownership or authorization, business documentation, payment verification, or other documentation reasonably necessary to verify identity or authority. Customer agrees to cooperate with such requests; failure to provide requested documentation may result in delay, suspension, cancellation, or refusal of service, and if Carrier Assignment has already occurred, the Broker Fee remains earned and non-refundable.
16. Carrier Verification and Screening
Prior to Carrier Assignment, QLT Nexus performs carrier screening that includes FMCSA operating authority verification, cargo and liability insurance verification, SAFER database safety review, carrier identity verification against FMCSA records, double-brokering screening, and additional fraud screening as warranted. All screening is performed on a point-in-time basis using information available at the time of review; FMCSA records and insurance certificates may not reflect real-time changes in carrier status. Screening represents QLT Nexus's reasonable efforts to evaluate available information and does not guarantee future carrier performance, insurance coverage, regulatory compliance, or financial solvency. QLT Nexus may modify or supplement screening procedures without notice, and deviation from standard procedures in any individual transaction does not constitute a breach of these Terms.
17. Carrier Verification Disclaimer
Customer acknowledges that carrier screening represents commercially reasonable efforts and does not constitute a guarantee of future carrier performance, insurance coverage, regulatory compliance, safety conduct, or financial condition. QLT Nexus is not liable for acts, omissions, negligence, misconduct, insolvency, fraud, theft, or accidents committed by independent Carriers. QLT Nexus is aware the industry has experienced unauthorized re-brokering ("double-brokering") and performs screening designed to reduce this risk, but screening cannot detect or prevent all instances of carrier fraud. Customer remains the final verification checkpoint before the Vehicle is released: Customer or an Authorized Representative must perform the pickup verification steps described in Section 21 before releasing the Vehicle, and shall not release it or provide keys to anyone whose identity cannot be verified against the Order Confirmation. QLT Nexus is not liable for loss, damage, or theft resulting from Customer's failure to perform required verification, which constitutes negligence contributing to any resulting loss.
18. Customer Insurance Responsibilities
QLT Nexus does not provide insurance coverage for Vehicles. Customer is strongly encouraged to maintain active physical damage, collision, and comprehensive coverage throughout transportation, and to confirm with their insurer that coverage applies during vehicle transport. Customer is solely responsible for verifying the adequacy, terms, exclusions, and deductibles of any insurance coverage. QLT Nexus makes no representation regarding the adequacy or collectability of any policy maintained by Customer or Carrier, and failure to maintain coverage does not create liability on the part of QLT Nexus.
19. Pickup and Delivery Access Restrictions
Transportation equipment may be subject to access limitations, road and weight restrictions, and local ordinances; QLT Nexus and the Carrier will make reasonable efforts to arrange pickup and delivery as close as reasonably possible to the requested locations, though exact door-to-door service may not always be available, and the Carrier may require an alternate location if access is unsafe, illegal, or impractical. All pickup and delivery dates and windows are good-faith estimates only, not guaranteed, and may be affected by weather, road conditions, federal hours-of-service rules, equipment issues, and seasonal carrier availability; Customer should not make time-dependent commitments contingent on a specific pickup or delivery date, and QLT Nexus is not liable for costs such as hotel, rental, or lease expenses resulting from delays. Force Majeure events including hurricanes, storms, floods, and government or regulatory actions may also cause delays without constituting a breach. Following Carrier Assignment, Customer must ensure that Customer or an Authorized Representative is available and reachable during the scheduled pickup and delivery windows; unavailability may result in TONU, waiting-time, detention, storage, or redelivery charges. Customer must promptly notify QLT Nexus of any inability to be available so the parties can arrange an alternative, and refusal or failure to accept delivery after reasonable notice may result in the Vehicle being placed in storage at Customer's sole risk and expense.
20. Customer Agent and Authorized Representative
Customer may designate an Authorized Representative to act on Customer's behalf during transportation activities; any actions, approvals, or signatures made by that representative are deemed made by Customer and are fully binding. QLT Nexus and the Carrier may rely on the instructions of any person reasonably appearing to be authorized by Customer. Customer is responsible for ensuring that any representative handling pickup or delivery is informed of the inspection, verification, and Bill of Lading requirements in these Terms. Customer shall promptly notify QLT Nexus in writing of any change in pickup or delivery address, contact information, vehicle condition, or availability, and of any refusal of delivery within 24 hours. QLT Nexus serves as the primary coordination point for the Shipment; Customer may communicate directly with the Carrier on routine logistics, but must promptly notify QLT Nexus of delays, delivery problems, damage or theft concerns, fraud concerns, requests for additional payment, or other material issues, and should not rely solely on representations made by a Carrier or driver regarding claims, liability, or schedule changes without first consulting QLT Nexus.
21. Customer Pickup Verification Responsibilities
Vehicle theft and carrier fraud, including double-brokering, are real risks in the auto transport industry, and the steps in this section are Customer's primary protection against unauthorized carrier pickup. Before releasing the Vehicle, handing over keys, or signing the pickup Bill of Lading, Customer or an Authorized Representative must verify that the Carrier name and DOT number provided by the driver match the Order Confirmation; photograph the truck door showing the company name and DOT number, the DOT number at close range, the trailer, and the license plate; photograph the Vehicle from all sides immediately before release to document its pre-transport condition; and obtain and review the pickup Bill of Lading before signing. If any Carrier information at pickup does not match the Order Confirmation, Customer must not release the Vehicle or keys, must immediately contact QLT Nexus at (786) 437-7697 or ship@qltnexus.com, and must wait for confirmation before proceeding. Customer shall never leave the Vehicle unattended with keys inside in anticipation of a carrier arrival, and shall not provide keys or access devices to anyone who has not been verified against the Order Confirmation. Customer's failure to perform these verification steps constitutes negligence contributing to any resulting loss, theft, damage, or fraud, and QLT Nexus is not liable for losses arising from a failure to verify.
22. Vehicle Inspection and Bill of Lading Procedures
The delivery Bill of Lading is one of the most important documents in the transaction; Carriers and cargo insurers routinely rely on it as primary evidence when evaluating damage claims. Customer or an Authorized Representative must inspect the Vehicle before signing the delivery Bill of Lading, ideally in daylight or adequate lighting, and is encouraged to photograph the Vehicle from all sides and corners before signing. All visible, discoverable damage must be noted on the delivery Bill of Lading with specificity before signing; a signature with no damage notations creates a rebuttable presumption that no new damage occurred during transportation, and Customer expressly waives any claim for visible damage not noted at the time of signature. No verbal statement by Carrier personnel, including any suggestion to sign and contact the broker later, excuses Customer's obligation to inspect and document damage before signing. QLT Nexus does not adjust, evaluate, or pay cargo damage claims; claim decisions are made exclusively by the Carrier and its cargo insurer. If Customer refuses to sign, Customer must note the basis for refusal in writing, photograph the Vehicle's condition, and notify QLT Nexus within 24 hours; refusal does not relieve Customer of the obligation to accept or retrieve the Vehicle or suspend applicable fees.
23. Claims: Procedures, Deadlines, and Customer Obligations
Visible damage not documented on the delivery Bill of Lading at the time of signature is waived; Customer is encouraged to also notify QLT Nexus within five (5) calendar days of delivery. Concealed damage not reasonably discoverable at delivery must be reported in writing within the earlier of seven (7) calendar days after discovery or thirty (30) calendar days after delivery, and claims reported after the thirty-day outer limit are waived. Any claim for theft or total loss must be reported within twenty-four (24) hours of discovery, with a police report number provided within seventy-two (72) hours. Written claim notices must include Customer's name and booking number, Vehicle details, description and photographs of the damage, a copy of the delivery Bill of Lading, and the delivery date; incomplete notices do not toll the deadline, and failure to report within the applicable deadline waives the claim. These deadlines apply to claims against QLT Nexus only; claims against the Carrier are governed by the Carmack Amendment and applicable carrier tariff provisions, as QLT Nexus is not a motor carrier. QLT Nexus is a broker, not a claims administrator or adjuster; as a customer accommodation it may provide Carrier contact and insurance information and general non-binding guidance, but does not adjust, negotiate, or pay cargo claims. Customer must cooperate fully with the Carrier's insurer, preserve the Vehicle's post-incident condition for inspection, and not authorize repairs before the insurer has had a reasonable opportunity to inspect. Fraudulent or materially exaggerated claims constitute a material breach of these Terms, and Customer has a duty to mitigate losses, including accepting delivery and noting damage on the Bill of Lading rather than refusing delivery except where the Vehicle is a total loss or acceptance is unsafe.
24. Force Majeure
QLT Nexus is not liable for any failure or delay in performance to the extent caused by a Force Majeure Event, including hurricanes and severe weather, floods, fires, acts of God, government actions or regulatory directives, road or bridge closures, labor strikes, cyberattacks or telecommunications failures, pandemics or public health emergencies, civil unrest, and carrier operational interruptions caused by such events. QLT Nexus will use commercially reasonable efforts to notify Customer of a Force Majeure Event affecting a Shipment as soon as practicable, though failure to provide timely notice does not affect QLT Nexus's right to claim relief. During a Force Majeure Event, Customer remains responsible for charges that accrued before the event, including any earned Broker Fee; relief applies solely to QLT Nexus's performance obligations, not to Customer's payment obligations for services already rendered.
25. Limitation of Liability
To the maximum extent permitted by law, QLT Nexus is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including lost profits, lost use, or increased costs of substitute transportation, regardless of foreseeability. QLT Nexus's total aggregate liability for any claims arising under these Terms or any Shipment shall not exceed the total Broker Fee actually retained by QLT Nexus for the applicable Shipment. These limitations apply regardless of legal theory, including contract, tort, or negligence, and apply to all claims in the aggregate. This limitation does not apply to claims brought directly against the Carrier, which Customer should pursue directly against the Carrier and its insurer. Customer acknowledges that QLT Nexus has set its Broker Fee in reliance on these limitations, which reflect the allocation of risk between the parties.
27. Electronic Signatures, Communications, and Online Acceptance
These Terms are entered into electronically. By clicking "I Agree," "Book Now," "Get a Quote," "Submit," or by providing payment information during booking, Customer acknowledges having read and agreed to these Terms, having the legal capacity to enter this agreement, and that electronic acceptance is legally equivalent to a handwritten signature under the federal E-SIGN Act and the Florida Electronic Signature Act. QLT Nexus maintains electronic records in the ordinary course of business, including IP address and timestamp of acceptance, device information, electronic checkbox confirmations, Order Confirmation transmission logs, email and SMS delivery records, and payment authorization records. Customer agrees these are business records admissible under the Federal Rules of Evidence and waives any hearsay objection to them, and agrees that QLT Nexus's transmission and delivery logs constitute prima facie evidence of Carrier Assignment, Terms acceptance, and charge authorization. QLT Nexus retains these records for a minimum of three (3) years from Shipment completion, or until final resolution if a claim, dispute, or legal proceeding is pending.
28. Entire Agreement
These Terms, together with the Privacy Policy incorporated by reference and any written Order Confirmation, constitute the entire agreement between Customer and QLT Nexus and supersede all prior negotiations, representations, or communications relating to the subject matter, whether oral or written. No modification or waiver is binding unless made in writing and signed by an authorized officer of QLT Nexus; no employee, agent, dispatcher, or driver has authority to modify these Terms verbally. Customer acknowledges not having relied on any statement, advertisement, website content, or verbal communication not expressly set forth in these Terms or a written Order Confirmation, and expressly waives any claim based on reliance on such a statement.
29. No Waiver
No failure or delay by QLT Nexus in exercising any right under these Terms operates as a waiver of that right, and no waiver of any breach is deemed a waiver of any subsequent breach. Any waiver by QLT Nexus must be in writing and signed by an authorized officer to be effective.
30. Severability
If any provision of these Terms is held invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions shall continue in full force and effect. The invalidity of a provision in one jurisdiction does not affect its validity in another.
31. Governing Law, Venue, and Class Action Waiver
These Terms and any dispute arising under them are governed by the laws of the State of Florida, without regard to conflict of law principles. Any legal action must be brought exclusively in the state or federal courts of competent jurisdiction located in Pinellas County, Florida, and both parties consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum. Customer waives any right to bring or participate in a class action, collective action, mass action, or representative proceeding against QLT Nexus, and all claims must be brought and resolved on an individual basis only; this does not prevent Customer from bringing an individual claim in the specified venue. To the fullest extent permitted by law, both parties waive the right to a jury trial in any proceeding arising under these Terms. The class action waiver is an independent, severable provision; if a court finds it unenforceable, that finding applies only to the waiver and does not affect any other provision.
1. Introduction
These Terms of Service ("Terms") govern the transportation brokerage services provided by QLT Nexus LLC ("QLT Nexus," "Company," "we," "our," or "us"). By requesting a quote, submitting shipment information, providing payment information, booking transportation services, approving pricing, authorizing transportation arrangements, or otherwise using services provided by QLT Nexus, Customer agrees to be bound by these Terms. If Customer does not agree to these Terms, Customer shall not use QLT Nexus services. These Terms constitute a legally binding agreement between Customer and QLT Nexus.
2. Definitions
"Authorized Representative" means any individual authorized by Customer to act on Customer's behalf, including a spouse, family member, friend, employee, dealership representative, relocation coordinator, agent, or other designated representative. "Bill of Lading" or "BOL" means the inspection report, shipping document, receipt, condition report, delivery receipt, or similar transportation document issued by the Carrier documenting vehicle condition, pickup, delivery, and transportation details. "Broker Fee" means the fee charged by QLT Nexus for transportation brokerage services, including carrier sourcing, screening, dispatch coordination, administrative services, and transportation arrangement services. The Broker Fee is separate from any carrier transportation charges, TONU fees, or other Carrier-assessed charges. Unless otherwise stated in writing, the Broker Fee is $249.00. "Carrier" means a motor carrier, transportation provider, driver, trucking company, or other third-party transportation provider that physically transports a Vehicle. "Carrier Assignment" means the point at which a Carrier has accepted the Shipment and QLT Nexus has transmitted an Order Confirmation to Customer notifying them that a Carrier has been assigned. Carrier Assignment is complete upon transmission of the Order Confirmation, regardless of whether Customer reads, receives, or acknowledges it. "Customer" means the individual, business entity, organization, dealership, company, or other person requesting, booking, authorizing, or using transportation brokerage services provided by QLT Nexus. "Force Majeure Event" means any event beyond QLT Nexus's reasonable control, including hurricanes, floods, fires, severe weather, acts of God, government actions, regulatory directives, road closures, labor disputes, cyberattacks, telecommunications failures, pandemics, civil unrest, and carrier operational interruptions. "Order" means a request submitted by Customer for transportation brokerage services. "Order Confirmation" means any written communication from QLT Nexus confirming pricing, booking information, shipment information, or Carrier Assignment, including electronic communications by email or SMS. "Personal Property" means any item not permanently installed by the vehicle manufacturer that is placed inside, attached to, or transported with the Vehicle. "Shipment" means the transportation services arranged for a Vehicle and all related transportation activities. "TONU" or "Truck Ordered Not Used" means a charge assessed by a Carrier when transportation cannot be completed due to Customer action, inaction, inaccurate information, vehicle condition, cancellation, or unavailability. TONU fees are set by the Carrier, not QLT Nexus. "Vehicle" means any automobile, SUV, pickup truck, van, motorcycle, commercial vehicle, collector vehicle, exotic vehicle, recreational vehicle, fleet vehicle, or other approved motor vehicle submitted for transportation.
3. Nature of Services and Broker Status
QLT Nexus is a licensed transportation broker. QLT Nexus arranges transportation services between Customers and independent third-party motor carriers. QLT Nexus is not a motor carrier, does not own transportation equipment, does not transport, take possession of, store, load, or unload vehicles, and does not employ drivers performing transportation services. Transportation services are performed exclusively by independent third-party Carriers. Customer acknowledges that QLT Nexus acts solely as an intermediary and does not assume the duties, obligations, or liabilities of a motor carrier. QLT Nexus does not supervise, direct, or control any Carrier driver's conduct, performance, or route selection; does not select, hire, fire, or dispatch any Carrier's personnel; does not direct the routes, methods, or manner of transportation used by any Carrier; does not specify or control the equipment used by any Carrier; and does not operate, drive, or transport any Vehicle. All transportation-related decisions are made exclusively by the Carrier as an independent motor carrier. Nothing in these Terms creates an employer-employee, principal-agent, or joint venture relationship between QLT Nexus and any Carrier or Carrier driver.
4. Eligible Shipments
QLT Nexus may arrange transportation for passenger vehicles, pickup trucks, SUVs, vans, motorcycles, commercial vehicles, collector vehicles, exotic vehicles, and fleet vehicles. QLT Nexus reserves the right to accept or reject any shipment request in its sole discretion. Vehicle acceptance may depend upon route requirements, equipment availability, Carrier requirements, safety considerations, legal restrictions, or other operational factors.
5. Prohibited Shipments
Customer shall not use QLT Nexus services to transport hazardous materials, explosives, firearms, ammunition, illegal substances, controlled substances not lawfully possessed, currency in excess of $100.00, negotiable instruments, jewelry, precious metals, valuable collectibles, household goods, furniture, commercial freight, live animals, perishable goods, or any item prohibited by applicable law. Unless expressly approved in writing by both QLT Nexus and the Carrier, no Personal Property may be transported within the Vehicle. QLT Nexus reserves the right to refuse, cancel, delay, or terminate any Shipment involving prohibited items. Customer shall be solely responsible for all losses, damages, penalties, claims, fines, costs, and liabilities arising from prohibited items placed within a Vehicle.
6. Quotes, Pricing, and Customer Approval
All quotes provided by QLT Nexus are estimates based upon information available at the time the quote is prepared, including vehicle information, condition, pickup and delivery location, market conditions, fuel costs, carrier availability, seasonal demand, and transportation requirements. Quotes do not constitute a binding offer. Customer acknowledges that transportation pricing may change before Carrier Assignment. If pricing changes prior to Carrier Assignment, QLT Nexus shall provide Customer with updated pricing for approval. Customer may accept or decline revised pricing before Carrier Assignment without penalty, Broker Fee obligation, cancellation fee, or TONU fee. QLT Nexus shall not dispatch a Carrier, finalize transportation arrangements, or charge the Broker Fee unless Customer has approved final pricing and shipment details. Once Customer approves final pricing and Carrier Assignment occurs, the Broker Fee becomes earned and non-refundable.
7. Pricing Adjustments
Pricing adjustments may be required if information provided by Customer is inaccurate, incomplete, omitted, misleading, or changes after booking, including inaccurate vehicle descriptions, undisclosed modifications, oversized tires, lift or lowering kits, inaccurate dimensions or weight, inoperable vehicles represented as operable, route or location changes, date changes, transportation method changes, or additional services requested after booking. Customer shall be responsible for all reasonable costs and additional charges resulting from inaccurate or incomplete information. If Customer declines revised pricing after Carrier Assignment, the Broker Fee shall remain earned and non-refundable, and Customer may remain responsible for applicable Carrier fees, TONU fees, cancellation fees, storage fees, or other charges incurred.
8. Booking, Payment Authorization, and Broker Fee
Customer may be required to provide a payment method during booking. By providing payment information, Customer authorizes QLT Nexus and its authorized payment processors to securely store payment information for authorized transportation-related charges. Submission of payment information does not necessarily result in an immediate charge. The Broker Fee becomes due upon Carrier Assignment; unless otherwise agreed in writing, it is $249.00. Customer authorizes QLT Nexus to charge the Broker Fee upon Carrier Assignment without requiring additional authorization. The remaining transportation balance may be payable directly to the Carrier or another approved payment method. Stored Credential Authorization: By providing payment information, Customer expressly authorizes QLT Nexus and its payment processors to securely store payment credentials as a stored credential under applicable card network rules; to initiate a merchant-initiated transaction for the Broker Fee upon Carrier Assignment without additional real-time authorization; to initiate additional merchant-initiated transactions for TONU, cancellation, dry-run, storage, redelivery, and waiting-time charges as they are incurred; and to retain payment credentials on file for the duration of the Shipment and any post-delivery claim period. Customer acknowledges this authorization is a material condition of QLT Nexus's agreement to arrange transportation. QLT Nexus's electronic records, including booking timestamps and Order Confirmation delivery records, are admissible to establish the validity of any charge. Documentation of Carrier Assignment constitutes evidence of service completion for payment dispute purposes. Communications Consent: By providing a telephone number, Customer expressly consents to receive automated and non-automated calls, prerecorded messages, and texts from QLT Nexus regarding bookings, Shipment status, dispatch, customer service, fraud verification, and billing. Message and data rates may apply; message frequency may vary. Reply STOP to opt out, HELP for assistance. Consent is not a condition of purchase. Privacy Policy: QLT Nexus's collection, use, and disclosure of Customer personal information is governed by QLT Nexus's Privacy Policy, incorporated into these Terms by reference. Broker Fee — Nature of Services: The Broker Fee is charged for QLT Nexus's brokerage services only: carrier sourcing, carrier screening, carrier coordination, carrier assignment, and dispatch coordination. These services are fully performed and the Broker Fee is fully earned and non-refundable upon Carrier Assignment. The Broker Fee is not a payment for physical pickup, transportation, or delivery, which are performed by the Carrier and charged separately. A Customer cancellation, Carrier delay, or transportation failure does not entitle Customer to a refund of the Broker Fee or constitute a valid basis for a "services not rendered" chargeback.
9. Chargebacks and Payment Disputes
Before initiating any chargeback, payment reversal, or dispute, Customer agrees to first contact QLT Nexus in writing at ship@qltnexus.com and allow seven (7) business days to investigate and respond. QLT Nexus will provide documentation supporting any charge within that period. The filing of a chargeback shall not cancel Customer's contractual obligations; if a chargeback is initiated for a valid charge and QLT Nexus prevails, Customer remains responsible for the disputed amount and reasonable collection costs. Nothing here limits Customer's rights to dispute unauthorized or fraudulent charges. Before filing a chargeback, regulatory complaint, or public allegation, Customer agrees to first contact QLT Nexus and provide a reasonable opportunity to investigate. QLT Nexus will acknowledge a written dispute within two (2) business days and respond substantively within seven (7).
9A. Collection Costs and Attorney Fees
If QLT Nexus must take collection action to recover amounts legitimately owed under these Terms, Customer is responsible for reasonable collection costs, including attorney fees, collection agency fees, chargeback and payment network dispute fees for charges later determined valid, court filing costs, and other reasonable out-of-pocket collection costs. This provision applies solely to collection of amounts legitimately owed and is not a general prevailing-party attorney fee clause.
10. Cancellation Policy
Customer may cancel a Shipment before Carrier Assignment without penalty or Broker Fee obligation. Once Carrier Assignment occurs, the Broker Fee is earned and non-refundable. If Customer cancels after Carrier Assignment, Customer remains responsible for the Broker Fee, applicable TONU fees, Carrier cancellation fees, dry-run fees, storage fees, redelivery fees, and other reasonable charges resulting from the cancellation, delay, inaccurate information, or failure to make the Vehicle available. QLT Nexus may, in its sole discretion, waive or reduce fees as a customer accommodation; such waivers do not create a continuing obligation or modify these Terms.
11. TONU, Dry-Run, Storage, Redelivery, and Carrier Charges
Carriers incur costs when transportation is scheduled and equipment dispatched. The Broker Fee is separate from and in addition to any TONU fees or other Carrier charges, which vary by Carrier, route, and circumstance. Customer is responsible for all TONU, dry-run, cancellation, storage, redelivery, waiting-time, detention, and other reasonable Carrier charges arising from Customer cancellation after Carrier Assignment, vehicle unavailability, Customer failure to appear, inaccessible pickup or delivery locations, inaccurate shipment information, undisclosed vehicle conditions, inability to release or accept the Vehicle, or other circumstances attributable to Customer. QLT Nexus may collect such fees on the Carrier's behalf; Customer remains responsible regardless of who collects them.
11A. Storage Fees, Refused Delivery, and Vehicle Relocation
If Customer or an Authorized Representative refuses delivery, is unavailable to accept delivery, fails to provide required keys or access items, or is otherwise unable to take possession at the time of delivery, QLT Nexus is authorized, without further notice, to direct the Carrier to retain the Vehicle, relocate it to a storage facility or secure location, or take other reasonable action to secure it pending Customer contact. All costs from a refused delivery or access failure, including daily storage, towing, gate, impound, and lien fees, begin accruing immediately and are Customer's sole financial responsibility; QLT Nexus may charge these to the payment method on file, and the Vehicle will not be released until charges are paid in full. A refusal based on claimed damage does not relieve Customer of storage or retrieval costs; damage claims must be pursued separately under the claims procedures. A Vehicle is deemed abandoned if Customer fails to retrieve it or respond to QLT Nexus's written communications within thirty (30) calendar days of a delivery attempt or refusal. Upon abandonment, QLT Nexus may authorize the Carrier or storage facility to pursue applicable lien and disposal procedures under Florida law, notify state motor vehicle authorities, and terminate its involvement with the Shipment. Customer remains responsible for all storage, lien, legal, and disposition costs accruing on an abandoned Vehicle; QLT Nexus is not liable for damage, loss, theft, or diminished value during any storage or abandonment period.
12. Vehicle Description, Condition, and Customer Disclosures
Customer is solely responsible for providing complete, accurate, and current Vehicle information, including year, make, model, and trim; operable or inoperable condition; modifications or aftermarket equipment; oversized tires, lift kits, or lowering kits; racks, toolboxes, spoilers, body kits, and other accessories; mechanical, electrical, steering, braking, suspension, battery, or transmission issues; electric or hybrid status; and any condition affecting loading, unloading, or delivery. Customer warrants that all information provided is accurate and complete, and is responsible for any costs, delays, repricing, cancellations, or Carrier charges arising from inaccurate, incomplete, or omitted information. Customer represents and warrants that they are the registered owner of the Vehicle or have lawful authority to authorize its transportation, have the legal right to contract for transportation, and that the Vehicle is not, to Customer's knowledge, subject to any repossession, civil hold, or court order restricting transport. Customer shall indemnify and hold harmless QLT Nexus from claims arising out of disputes over ownership or title, repossession or seizure, lack of authority to transport, or fraud or misrepresentation regarding ownership. Customer shall ensure the Carrier has access to all keys, wheel-lock keys, charging adapters, access devices, and security codes needed to move and load the Vehicle at pickup, and is responsible for costs and delays resulting from failure to provide these items. Customer shall disclose at booking any salvage, rebuilt, junk, flood, or lemon-law title status; auction or salvage-yard origin; prior structural or airbag damage; or missing or non-functional parts affecting transport. Carriers may decline to transport salvage-title or non-standard vehicles, and QLT Nexus is not responsible for such refusals or for insurer denials based on title status or pre-existing damage.
13. Operable and Inoperable Vehicles
Unless otherwise disclosed and accepted in writing, all Vehicles are presumed operable, meaning capable of starting, steering, braking, shifting into gear, rolling freely, and being safely loaded and unloaded under its own power. Vehicles failing these requirements may be classified as inoperable, and the Carrier may refuse pickup, delay transportation, require specialized equipment, or assess additional charges, for which Customer remains responsible. If the Vehicle is electric or hybrid, Customer must disclose this at booking and ensure it has sufficient charge, at minimum 25%, at pickup to permit loading, unloading, and repositioning, along with any required charging adapters or cables; insufficient charge may result in inoperable classification and related charges. Customer must also present the Vehicle reasonably clean for inspection, with no more than a quarter tank of fuel, with alarm systems and anti-theft devices disabled or disabling instructions provided, with toll transponders removed or disabled, with convertible tops and removable panels properly secured, and with loose or damaged components secured or disclosed. Customer is responsible for delays, additional charges, or damage resulting from failure to meet these preparation requirements, and neither QLT Nexus nor the Carrier is responsible for damage that could not reasonably be identified due to the Vehicle's condition at pickup or delivery.
14. Personal Property Restrictions
Unless expressly approved in writing by both QLT Nexus and the assigned Carrier, no Personal Property may be transported inside the Vehicle. Any approved Personal Property is transported solely at Customer's risk, and Customer must comply with all Carrier-imposed restrictions on weight, placement, and packaging. Neither QLT Nexus nor the Carrier is responsible for loss, theft, damage, or delay of Personal Property. Unauthorized Personal Property may result in additional charges, delays, refusal of service, or cancellation.
15. Fraud Prevention and Identity Verification
QLT Nexus reserves the right to investigate, verify, delay, suspend, cancel, or refuse any Shipment for fraud prevention, compliance, security, legal, or risk-management purposes, and may request government-issued identification, vehicle registration or title, proof of ownership or authorization, business documentation, payment verification, or other documentation reasonably necessary to verify identity or authority. Customer agrees to cooperate with such requests; failure to provide requested documentation may result in delay, suspension, cancellation, or refusal of service, and if Carrier Assignment has already occurred, the Broker Fee remains earned and non-refundable.
16. Carrier Verification and Screening
Prior to Carrier Assignment, QLT Nexus performs carrier screening that includes FMCSA operating authority verification, cargo and liability insurance verification, SAFER database safety review, carrier identity verification against FMCSA records, double-brokering screening, and additional fraud screening as warranted. All screening is performed on a point-in-time basis using information available at the time of review; FMCSA records and insurance certificates may not reflect real-time changes in carrier status. Screening represents QLT Nexus's reasonable efforts to evaluate available information and does not guarantee future carrier performance, insurance coverage, regulatory compliance, or financial solvency. QLT Nexus may modify or supplement screening procedures without notice, and deviation from standard procedures in any individual transaction does not constitute a breach of these Terms.
17. Carrier Verification Disclaimer
Customer acknowledges that carrier screening represents commercially reasonable efforts and does not constitute a guarantee of future carrier performance, insurance coverage, regulatory compliance, safety conduct, or financial condition. QLT Nexus is not liable for acts, omissions, negligence, misconduct, insolvency, fraud, theft, or accidents committed by independent Carriers. QLT Nexus is aware the industry has experienced unauthorized re-brokering ("double-brokering") and performs screening designed to reduce this risk, but screening cannot detect or prevent all instances of carrier fraud. Customer remains the final verification checkpoint before the Vehicle is released: Customer or an Authorized Representative must perform the pickup verification steps described in Section 21 before releasing the Vehicle, and shall not release it or provide keys to anyone whose identity cannot be verified against the Order Confirmation. QLT Nexus is not liable for loss, damage, or theft resulting from Customer's failure to perform required verification, which constitutes negligence contributing to any resulting loss.
18. Customer Insurance Responsibilities
QLT Nexus does not provide insurance coverage for Vehicles. Customer is strongly encouraged to maintain active physical damage, collision, and comprehensive coverage throughout transportation, and to confirm with their insurer that coverage applies during vehicle transport. Customer is solely responsible for verifying the adequacy, terms, exclusions, and deductibles of any insurance coverage. QLT Nexus makes no representation regarding the adequacy or collectability of any policy maintained by Customer or Carrier, and failure to maintain coverage does not create liability on the part of QLT Nexus.
19. Pickup and Delivery Access Restrictions
Transportation equipment may be subject to access limitations, road and weight restrictions, and local ordinances; QLT Nexus and the Carrier will make reasonable efforts to arrange pickup and delivery as close as reasonably possible to the requested locations, though exact door-to-door service may not always be available, and the Carrier may require an alternate location if access is unsafe, illegal, or impractical. All pickup and delivery dates and windows are good-faith estimates only, not guaranteed, and may be affected by weather, road conditions, federal hours-of-service rules, equipment issues, and seasonal carrier availability; Customer should not make time-dependent commitments contingent on a specific pickup or delivery date, and QLT Nexus is not liable for costs such as hotel, rental, or lease expenses resulting from delays. Force Majeure events including hurricanes, storms, floods, and government or regulatory actions may also cause delays without constituting a breach. Following Carrier Assignment, Customer must ensure that Customer or an Authorized Representative is available and reachable during the scheduled pickup and delivery windows; unavailability may result in TONU, waiting-time, detention, storage, or redelivery charges. Customer must promptly notify QLT Nexus of any inability to be available so the parties can arrange an alternative, and refusal or failure to accept delivery after reasonable notice may result in the Vehicle being placed in storage at Customer's sole risk and expense.
20. Customer Agent and Authorized Representative
Customer may designate an Authorized Representative to act on Customer's behalf during transportation activities; any actions, approvals, or signatures made by that representative are deemed made by Customer and are fully binding. QLT Nexus and the Carrier may rely on the instructions of any person reasonably appearing to be authorized by Customer. Customer is responsible for ensuring that any representative handling pickup or delivery is informed of the inspection, verification, and Bill of Lading requirements in these Terms. Customer shall promptly notify QLT Nexus in writing of any change in pickup or delivery address, contact information, vehicle condition, or availability, and of any refusal of delivery within 24 hours. QLT Nexus serves as the primary coordination point for the Shipment; Customer may communicate directly with the Carrier on routine logistics, but must promptly notify QLT Nexus of delays, delivery problems, damage or theft concerns, fraud concerns, requests for additional payment, or other material issues, and should not rely solely on representations made by a Carrier or driver regarding claims, liability, or schedule changes without first consulting QLT Nexus.
21. Customer Pickup Verification Responsibilities
Vehicle theft and carrier fraud, including double-brokering, are real risks in the auto transport industry, and the steps in this section are Customer's primary protection against unauthorized carrier pickup. Before releasing the Vehicle, handing over keys, or signing the pickup Bill of Lading, Customer or an Authorized Representative must verify that the Carrier name and DOT number provided by the driver match the Order Confirmation; photograph the truck door showing the company name and DOT number, the DOT number at close range, the trailer, and the license plate; photograph the Vehicle from all sides immediately before release to document its pre-transport condition; and obtain and review the pickup Bill of Lading before signing. If any Carrier information at pickup does not match the Order Confirmation, Customer must not release the Vehicle or keys, must immediately contact QLT Nexus at (786) 437-7697 or ship@qltnexus.com, and must wait for confirmation before proceeding. Customer shall never leave the Vehicle unattended with keys inside in anticipation of a carrier arrival, and shall not provide keys or access devices to anyone who has not been verified against the Order Confirmation. Customer's failure to perform these verification steps constitutes negligence contributing to any resulting loss, theft, damage, or fraud, and QLT Nexus is not liable for losses arising from a failure to verify.
22. Vehicle Inspection and Bill of Lading Procedures
The delivery Bill of Lading is one of the most important documents in the transaction; Carriers and cargo insurers routinely rely on it as primary evidence when evaluating damage claims. Customer or an Authorized Representative must inspect the Vehicle before signing the delivery Bill of Lading, ideally in daylight or adequate lighting, and is encouraged to photograph the Vehicle from all sides and corners before signing. All visible, discoverable damage must be noted on the delivery Bill of Lading with specificity before signing; a signature with no damage notations creates a rebuttable presumption that no new damage occurred during transportation, and Customer expressly waives any claim for visible damage not noted at the time of signature. No verbal statement by Carrier personnel, including any suggestion to sign and contact the broker later, excuses Customer's obligation to inspect and document damage before signing. QLT Nexus does not adjust, evaluate, or pay cargo damage claims; claim decisions are made exclusively by the Carrier and its cargo insurer. If Customer refuses to sign, Customer must note the basis for refusal in writing, photograph the Vehicle's condition, and notify QLT Nexus within 24 hours; refusal does not relieve Customer of the obligation to accept or retrieve the Vehicle or suspend applicable fees.
23. Claims: Procedures, Deadlines, and Customer Obligations
Visible damage not documented on the delivery Bill of Lading at the time of signature is waived; Customer is encouraged to also notify QLT Nexus within five (5) calendar days of delivery. Concealed damage not reasonably discoverable at delivery must be reported in writing within the earlier of seven (7) calendar days after discovery or thirty (30) calendar days after delivery, and claims reported after the thirty-day outer limit are waived. Any claim for theft or total loss must be reported within twenty-four (24) hours of discovery, with a police report number provided within seventy-two (72) hours. Written claim notices must include Customer's name and booking number, Vehicle details, description and photographs of the damage, a copy of the delivery Bill of Lading, and the delivery date; incomplete notices do not toll the deadline, and failure to report within the applicable deadline waives the claim. These deadlines apply to claims against QLT Nexus only; claims against the Carrier are governed by the Carmack Amendment and applicable carrier tariff provisions, as QLT Nexus is not a motor carrier. QLT Nexus is a broker, not a claims administrator or adjuster; as a customer accommodation it may provide Carrier contact and insurance information and general non-binding guidance, but does not adjust, negotiate, or pay cargo claims. Customer must cooperate fully with the Carrier's insurer, preserve the Vehicle's post-incident condition for inspection, and not authorize repairs before the insurer has had a reasonable opportunity to inspect. Fraudulent or materially exaggerated claims constitute a material breach of these Terms, and Customer has a duty to mitigate losses, including accepting delivery and noting damage on the Bill of Lading rather than refusing delivery except where the Vehicle is a total loss or acceptance is unsafe.
24. Force Majeure
QLT Nexus is not liable for any failure or delay in performance to the extent caused by a Force Majeure Event, including hurricanes and severe weather, floods, fires, acts of God, government actions or regulatory directives, road or bridge closures, labor strikes, cyberattacks or telecommunications failures, pandemics or public health emergencies, civil unrest, and carrier operational interruptions caused by such events. QLT Nexus will use commercially reasonable efforts to notify Customer of a Force Majeure Event affecting a Shipment as soon as practicable, though failure to provide timely notice does not affect QLT Nexus's right to claim relief. During a Force Majeure Event, Customer remains responsible for charges that accrued before the event, including any earned Broker Fee; relief applies solely to QLT Nexus's performance obligations, not to Customer's payment obligations for services already rendered.
25. Limitation of Liability
To the maximum extent permitted by law, QLT Nexus is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including lost profits, lost use, or increased costs of substitute transportation, regardless of foreseeability. QLT Nexus's total aggregate liability for any claims arising under these Terms or any Shipment shall not exceed the total Broker Fee actually retained by QLT Nexus for the applicable Shipment. These limitations apply regardless of legal theory, including contract, tort, or negligence, and apply to all claims in the aggregate. This limitation does not apply to claims brought directly against the Carrier, which Customer should pursue directly against the Carrier and its insurer. Customer acknowledges that QLT Nexus has set its Broker Fee in reliance on these limitations, which reflect the allocation of risk between the parties.
27. Electronic Signatures, Communications, and Online Acceptance
These Terms are entered into electronically. By clicking "I Agree," "Book Now," "Get a Quote," "Submit," or by providing payment information during booking, Customer acknowledges having read and agreed to these Terms, having the legal capacity to enter this agreement, and that electronic acceptance is legally equivalent to a handwritten signature under the federal E-SIGN Act and the Florida Electronic Signature Act. QLT Nexus maintains electronic records in the ordinary course of business, including IP address and timestamp of acceptance, device information, electronic checkbox confirmations, Order Confirmation transmission logs, email and SMS delivery records, and payment authorization records. Customer agrees these are business records admissible under the Federal Rules of Evidence and waives any hearsay objection to them, and agrees that QLT Nexus's transmission and delivery logs constitute prima facie evidence of Carrier Assignment, Terms acceptance, and charge authorization. QLT Nexus retains these records for a minimum of three (3) years from Shipment completion, or until final resolution if a claim, dispute, or legal proceeding is pending.
28. Entire Agreement
These Terms, together with the Privacy Policy incorporated by reference and any written Order Confirmation, constitute the entire agreement between Customer and QLT Nexus and supersede all prior negotiations, representations, or communications relating to the subject matter, whether oral or written. No modification or waiver is binding unless made in writing and signed by an authorized officer of QLT Nexus; no employee, agent, dispatcher, or driver has authority to modify these Terms verbally. Customer acknowledges not having relied on any statement, advertisement, website content, or verbal communication not expressly set forth in these Terms or a written Order Confirmation, and expressly waives any claim based on reliance on such a statement.
29. No Waiver
No failure or delay by QLT Nexus in exercising any right under these Terms operates as a waiver of that right, and no waiver of any breach is deemed a waiver of any subsequent breach. Any waiver by QLT Nexus must be in writing and signed by an authorized officer to be effective.
30. Severability
If any provision of these Terms is held invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions shall continue in full force and effect. The invalidity of a provision in one jurisdiction does not affect its validity in another.
31. Governing Law, Venue, and Class Action Waiver
These Terms and any dispute arising under them are governed by the laws of the State of Florida, without regard to conflict of law principles. Any legal action must be brought exclusively in the state or federal courts of competent jurisdiction located in Pinellas County, Florida, and both parties consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum. Customer waives any right to bring or participate in a class action, collective action, mass action, or representative proceeding against QLT Nexus, and all claims must be brought and resolved on an individual basis only; this does not prevent Customer from bringing an individual claim in the specified venue. To the fullest extent permitted by law, both parties waive the right to a jury trial in any proceeding arising under these Terms. The class action waiver is an independent, severable provision; if a court finds it unenforceable, that finding applies only to the waiver and does not affect any other provision.
Services
QLT MEDIA DBA QLT Nexus
Licensed Auto Transport Broker
MC # 1816998
DOT # 4568751
2026 QLT Nexus. All Rights Reserved.QLT Nexus is a licensed transportation broker. We arrange transportation services through licensed and insured motor carriers. 929 SHIPCAR.com is a marketing brand of QLT Media DBA QLT Nexus , a licensed auto transport broker. All transportation services are arranged through QLT Nexus
Services
QLT MEDIA DBA QLT Nexus
Licensed Auto Transport Broker
MC # 1816998
DOT # 4568751
2026 QLT Nexus. All Rights Reserved.QLT Nexus is a licensed transportation broker. We arrange transportation services through licensed and insured motor carriers. 929 SHIPCAR.com is a marketing brand of QLT Media DBA QLT Nexus , a licensed auto transport broker. All transportation services are arranged through QLT Nexus